Should have listened to the Yelp reviews and stayed away.
When I walked into Ashley furniture this morning, I was greeted by a lovely young women named Clara. She proceeded to inform me of the sales events at this time. She did not push at all, but let me know she would be happy to answer any questions I had as I browsed the store.
Love this store! Great service and great prices! Wonderful management! Very clean and professional!! I was assisted by Kelly Donahue I highly recomend asking for her; she kindly answered all my questions and really knew what she was talking about! My bed is the perfect match and I'm enjoying a great nights sleep! I couldn't ask for better service! I will never again go anywhere else for furniture!
Thank you so much for making my shopping experience so pleasant.
If I could give it less than a star I would. Ordered a sofa and had a scheduled delivery four weeks later. Seemed like a long time but I went with it and took off of work. Was told I would be contacted three days before to confirm. Called two days before because no one contacted me, and was told the sofa was on back order for another week.
They just gave me the usual "we're sorry for this inconvenience" line, and offered to reschedule the delivery day.
I would/will recommend this store to anyone I know or meet looking for a great experience to shop.
Horrible Experience.
Horrible experience, my wife and I visited the store earlier tonight with my young child and daughter and was not acknowledged at all, we walked through the entire store and was not greeted once by any of the sales agent that was walking the floor, my wife and I had already did our search online for the living room set we was looking for and was ready to purchase just wanted to see what it looked like in person as online always tend to look differ, we wasn't able to find what we was looking for on the floor so decided to wait in line and ask one of the ladies behind the counter where it may be in the showroom but wasn't acknowledged at all after standing there for almost 5-10 mins, while some of the workers laughed and joked and carried on conversations like we wasn't standing there, so after waiting for one of the ladies to finish the transaction I came up to the counter to ask the simple question of where we could locate the piece on the floor only to be told that someone was next before us, I had just about enough as I could take and walked out with my family and decided to drive to another Ashley Furniture store where we was greeted warmly from the time we entered the door and the sales representative answered every question that we had, and even informed us that the couch we were looking for was online only, however she showed us similar couches that they had in the showroom, which we ultimately ended up purchasing (in cash) one of the living room sets that she showed us in addition a new bedroom set as well which we didn't initially go in the store for but loved the sales rep personality and we will be going back in a couple weeks to purchase a dining room set. What the other store didn't know was that my wife and I just finished building a new house and was looking to furnish our entire house, but I guess one store loss is another store gain. Haha never judge a book by its cover!
I love Ashley Furniture! Throughout the years I have bought furniture from them and will continue to go back. Rachael was great she did not pressure me at all. I ordered my couch and received it today. I could not be happier. The delivery guys were also great! Thanks Ashley :)
Waiting to see what happens next, but I cannot recommend enough to STAY AWAY no matter how good the deal looks like you're getting.
Karen Klem
Awful customer service, transferred me several times before I could get someone that could even tell me what was going on, and when I finally was transferred to a manager she talked to me like a child.
Ashley Homestore is a US Furniture Store based in Phillipsburg, New Jersey. Ashley Homestore is located at 1208 New Brunswick Ave, Phillipsburg, NJ 08865, USA.
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